Refund Policy

Effective date: 2026-10-24

ShortsMate is sold by Peak Company (피크컴퍼니). Which refund rules apply depends on the currency you paid in: USD or JPY through Paddle, or KRW through Toss Payments on our Korean site.

What you buy

Each paid product is a 30-day pass with a set number of minutes, shown on the pricing page. It is not a subscription and never renews automatically. It is an online service with nothing shipped: the minutes are added to your account as soon as payment is complete, you make shorts on the website right away, and you download them from the website.

1. Orders paid in USD or JPY (through Paddle)

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

14-day refund window. You can ask for a refund within 14 days of purchase, for any reason.
Nothing used: full refund. If you have used none of the pass’s minutes, you get the full price back.
Partly used: pro rata refund. If you have used some of the minutes, we refund the unused share of the price in proportion to the minutes left on that pass. Example: a pass with 250 minutes, of which 100 are used, is refunded at 150/250 = 60% of the price paid.
Tax. Tax Paddle charged on the order is refunded in the same proportion.
Bonus minutes. Referral bonus minutes are not counted as minutes left. If the refunded order was a first payment that earned referral rewards, those rewards are cancelled.
After 14 days. Requests after 14 days are not normally accepted, except where the law requires a refund or where the Service failed to deliver what you paid for (see below).

How to ask: use the link in your Paddle receipt email or find your order at paddle.net, or email us at shortsmate88@gmail.com with the email address you paid with and the order number. Approved refunds are paid by Paddle to your original payment method. They usually appear within 5–10 business days, depending on your bank or card issuer. The refunded pass and its remaining minutes are removed from your account.

2. Orders paid in KRW (through Toss Payments)

On the Korean site, KRW orders are processed by Toss Payments with Peak Company as the merchant. For these orders the Korean refund policy applies: a full refund if you ask within 7 days of payment and have used none of the pass’s minutes, requested from your account’s payment history or through customer support. See the 환불정책 (Korean refund policy) for the full rules.

3. Failed jobs and service problems (all orders)

If a job fails and you do not receive the result because of an error on our side, the minutes it used come back to your account automatically; you do not need to ask. Editing or re-rendering a short never uses minutes. If a problem on our side stops you from using a pass you paid for, contact us and we will put it right with minutes or a refund.

4. Buying again

Buying another pass adds its minutes and extends all your valid passes to 30 days from the new purchase. If you refund the new purchase, that extension is cancelled too.

5. Your legal rights

This policy does not limit any rights you have under the consumer protection laws of your country, including any right to withdraw from or cancel a purchase.

6. Contact

Peak Company (피크컴퍼니) · Gyeonggi-do Suwon-si Gwonseon-gu Geumgok-ro 140beon-gil 73, 910-dong 1801-ho, 16387, Republic of Korea
Email: shortsmate88@gmail.com · Phone: +82 10-6541-9723